If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases.
It's ok if you changed your mind. These things happen. We'll even cover the cost of return shipping.
If the product is faulty, we will refund your money or send you a new item – your choice.
If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked.
To start the process, please send us an email with the following information:
- Your name
- Order number
- The issue (faulty product, wrong size)
- What you'd like (exchange or refund)
Now for the nitty gritty – you have 30 days from the date of purchase to issue the return request via email. after 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.
If you have any questions, please don't hesitate to contact us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.